Professional Profile
I am an accomplished technical writer with over 16 years’ industry experience writing and developing quality, compliant documents and training resources.
With my exemplary work ethic and ability to work under pressure, I am renowned for my innate ability to produce meaningful, relevant and engaging text within tight timeframes and in compliance with national standards, government funding agreements and contractual requirements.
I am a dynamic, performance-driven professional with outstanding written and verbal communication skills. Being a research writer, my skillset is unique and adaptable across many industries. My ability to synthesise, read and accurately interpret third-party requirements, as well as write carefully researched content obtained from key stakeholders, websites and external agencies, has proven to be invaluable to my employers and clients. These results are evidenced in my history of 100% audit compliance, positive online reviews, and feedback from industry professionals.
Education and Training
Develop and Write Winning Tender Content Certificate – Tender Training College
Introduction to Tender and Tendering Certificate – Tender Training College
Diploma in Training and Assessment Systems – Results Training, Ringwood
Certificate IV in Professional Writing and Editing – Box Hill Institute of TAFE
Certificate IV in Workplace Assessment and Training – Box Hill Institute of TAFE
Didasko Group – Team Awards
LearnX Platinum Asia-Pacific Awards 2009 – Best eLearning Development Company
LearnX Impact Awards 2015 – Gold Winner – Best eLearning Design, Audio
LearnX Impact Awards 2015 – Platinum Winner – Best eLearning Design, Video
Professional Experience
Contract Writer
2014-Current
Allara Learning
Liaised with client to confirm content requirements, writing pitch and end-user requirements.
Wrote engaging, compliant training and assessment resources according to requirements.
Produced content in compliance with Allara style manual and writer guidelines.
Velg Training
Wrote training and assessment material according to client and training package requirements.
Researched industry regulations and legislation in consultation with key stakeholders to write and develop multiple VelgCasts (Velg Training online podcasts).
RTO Advice
Used standard templates and style guides to develop assessment material for multiple units of competency.
Reviewed existing training and assessment documentation to identify compliance risk or information gaps in existing content.
Didasko Group – Melbourne
Research Writer and Instructional Designer
February 2003–Current
Analyse unit competencies, interpret criteria and determine required evidence.
Write engaging content for training package resources and short courses in compliance with national competency standards (including learner guides, assessment activities, worksheets, mapping documents and training delivery guides).
Identify content gaps in existing material and re-write to ensure 100% compliance.
Apply knowledge of online course delivery and adult learning principles to research content, simplify complex material and present it in easy to understand language for the end-user.
Analyse and interpret ASQA and VET quality framework, government funding requirements and training package criteria to ensure 100% audit compliance.
Research content and work collaboratively with relevant departments, designers, programmers, subject matter experts and external organisations when required.
Liaise with subject matter experts and key stakeholders to plan content strategy, analyse objectives, write, edit and proof agreed works.
Communicate content strategy to relevant stakeholders to ensure consistency of end product
Edit written content prior to multimedia development using the Didasko Style Manual and Australian Government Publishing Service’s Style Manual for Authors, Editors and Printers.
Pitch writing to target audience using active voice and language suited to the end-user
Create stimulating, engaging training and assessment materials according to clients’ specifications and performance criteria.
Comply with document management system for version control and naming conventions.
Mentor and train other writers to ensure consistency with Didasko’s language style and writing conventions.
Proofread completed work submitted by other writers to ensure content addresses specified criteria.
Complete instructional design on units for multimedia publication.
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(A complete list of all units and resources I have contributed to is available on the Didasko website)http://www.didasko.com/resource-packages
Didasko Group (Formerly Australian Open Learning Institute) – Melbourne
Quality document and systems administrator
August 2002–July 2006
Read and interpreted terms and conditions of state and federal contracts and funding agreements to ensure 100% compliance in Victoria and New South Wales.
Represented the organisation during audits and attained 100% compliance rate on each occasion.
Acknowledged for outstanding achievement and leadership by the team of independent auditors and senior management.
Wrote and implemented business documentation and systems to ensure best practice and compliance with legislative, regulatory and contractual obligations. This included all human resource, financial, and quality management, policies, procedures and forms.
Developed and implemented a document management system.
Worked closely with other team members when conducting internal audits to ensure correct application and interpretation of organisational requirements.
Liaised with internal and external stakeholders and participated in industry reviews.
Workplacement Inc – Wantirna
Training Coordinator
July 2000–April 2002
Designed and developed company training packages and resources.
Delivered training and conducted assessment in compliance with national standards.
Liaised with external Training Recognition Consultants (TRCs) to ensure correct interpretation and application of state and federal contractual agreements.
Delivered training and maintained trainee files to state auditing requirements.
Developed assessment tools and assessment checklists that aligned with set criteria outlined in national competency standards.
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Employment prior to 2000
Skilled Communications, HR and Training Consultant/ WHS Coordinator (1999–2000)
Victoria Police, Constable of Police (1995–1998)
Educational Assistance/Warringal Publications, Educational Consultant (1991–1995)
